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Terms and Conditions

1. Acceptance of Terms

This document establishes the General Terms of Use for the services provided through the LET’S GO RD website, reserving the right for this company to modify and update them periodically, without the obligation of prior communication to users.

By accessing and contracting Tourist Services through LETSGORD.COM, you agree to have read, understood, and agreed to the terms and conditions outlined below. Additionally, you warrant that: (i) you are of legal age; (ii) you have full capacity to enter into contracts; (iii) you only use the LETSGORD.COM Platform to book or contract Tourist Services for yourself and/or for another person for whom you have authorization to act; and (iv) all information you provide to LETSGORD.COM is truthful, accurate, current, and complete.

2. Service Description

Through the website (LET’S GO RD and its affiliates), users are provided with access to various information about excursions, activities, and tourist services in the Dominican Republic, also enabling online booking of the services offered.

LETSGORD.COM acts on behalf and for the account of the Providers and, therefore, is not directly or indirectly obligated to the execution of the Tourist Service. When you contract Tourist Services through LETSGORD.COM, you establish a direct contract with the Provider offering their Tourist Services on our Platform. LETSGORD.COM acts as an intermediary between you and the Providers of Tourist Services, representing them on their behalf.

LETSGORD.COM strives to provide accurate and detailed information about each excursion and activity, but is not responsible for errors (such as manifest and typographical errors), interruptions (due to temporary or partial server outages or repairs), inaccuracies, misleading or false information emanating from the Providers of Tourist Services.

The provider is responsible at all times for the accuracy, precision, and correctness of the information (both descriptive and related to rates and availability) that appears on our website.

LETSGORD.COM is neither nor should be interpreted as a promoter of the quality, level of service, and/or the qualification or classification of any Tourist Service available on the Platform. We advise you to read reviews from other passengers on the Platform or external sources to get advice on the chosen Tourist Service(s) and assess if it meets your needs and expectations.

3. Prices

All prices presented on the LET’S GO RD website are in US dollars and include taxes. LET’S GO RD reserves the right to revise prices in the event of variations in the cost of transportation, including fuel, taxes, and fees related to specific services, and applied exchange rates. Any price revisions will be communicated with at least 48 hours’ notice before the service execution. The price, in general, does not include services not specifically detailed in the program/offer or in the documentation delivered to the client upon subscription. In any case, and in the face of variations in product prices, the prices published online on the website will always prevail.

4. Reservations and Payments

4.1. Reservation

The reservation request is made through any of our online systems: either on our website or on our social media.

The confirmation of the selected date will not be available immediately. The reservation date will be officially confirmed via email, sent by our customer service team. This message will contain all relevant details, including the confirmed tour date.

It is emphasized that the confirmation of the selected date is essential to ensure the validity and accurate scheduling of the tour date. Customers are advised to carefully review the received confirmation.

To ensure the reservation of our services, we require confirmation of attendance at least 24 hours before the start of the tour; otherwise, it will be considered canceled.

4.2. Payment

The tour amount will be paid, preferably, in cash on the day of the tour, before its commencement. Accepted currencies are US dollars, euros, or Dominican pesos.

In the case of preferring payment by card, an additional surcharge will apply. The percentage of the surcharge will vary between 10% and 18%, depending on the receptive. This additional fee is due to the fees imposed by the bank’s payment gateways in question.

Clients opting for card payment are informed that the additional surcharge is applied to cover the fees associated with electronic transactions.

In the event that the client does not pay the amount, the tour will not take place.

5. Necessary Contact Information

To make a reservation through our form, it is necessary to provide an email address in the “E-mail” section. This email will be our main means of contact with you unless you expressly indicate a preference for another of our online systems. Please ensure that the provided email is correct and be attentive to the information we will send to that address. It will be considered that you have timely received the confirmation of your Reservation Request or any changes to it by sending this information to the email you provided. Please note that if there is any error in the email you entered, you will not receive fundamental communications for managing your reservation. In any case, you can contact us through our different channels to follow up and manage your Reservation Requests.

When making reservations for Tourist Services through LETSGORD.COM, it is necessary to complete all fields with accurate data for the reservation to be valid. By entering your Personal Data into the platform, you declare that it is accurate, precise, and true, committing to update it as necessary. LETSGORD.COM is not responsible for the accuracy of the Personal Data provided. You guarantee and are responsible for the truthfulness, accuracy, validity, and authenticity of the entered Personal Data.

6. Modifications and Cancellations

Customers can modify or cancel the tour date up to 24 hours before the activity, subject to availability.

7. Weather Conditions

7.1. Postponement due to Adverse Weather Conditions:

To ensure the safety of the activity, LET’S GO RD reserves the right to modify and cancel the tour date in the event of adverse weather conditions. Customers will be informed in advance, and a new date for the activity will be coordinated.

8. Customer Responsibility

The user agrees to make proper use of the services and content that LET’S GO RD offers and not use them for:

  1. Engaging in illegal or criminal activities, contrary to good faith, morals, and public order, or that violate regulations on industrial and intellectual property, or any other applicable legal provisions.
  2. Disseminating content or propaganda of a racist, xenophobic, pornographic nature, advocating terrorism, or that violates human rights.
  3. Introducing or spreading data programs (viruses and harmful software) capable of causing damage to the computer systems of LET’S GO RD, its providers, or third-party Internet users.
  4. Making available to other users, sending by email, or in any way transmitting any content that, according to applicable provisions or existing contractual relationships, you are not authorized to transmit (such as privileged information, information protected by industrial or intellectual property rights, or information about which you have a duty of confidentiality).
  5. Transmitting unsolicited or unauthorized advertising, advertising material, “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation, except in areas (such as commercial spaces) exclusively designed for this purpose.
  6. It is also expressly forbidden for users to reproduce, duplicate, copy, sell, resell, or exploit for commercial purposes any section of the service, use, or access to it.

By using our services and making reservations through our platform, the customer assumes the following responsibilities and obligations:

  1. Provide accurate and up-to-date personal information when making a reservation, including names, contacts, and any other required data.
  2. Make the corresponding payments according to the established conditions to ensure the reservation and participation in the activity or tour.
  3. Verify the reservation confirmation provided by our team and notify any discrepancies promptly.
  4. Carefully review the information provided about the booked activity or tour, including dates, times, requirements, and any other relevant instructions.
  5. Commit to following all rules and regulations established by the service provider and local authorities during participation in the activity or tour.
  6. Notify any changes in participation plans, cancellation, or special requests as early as possible.
  7. Take responsibility for the proper care of any equipment provided during the activity or tour and cover the costs of repair or replacement in case of damage caused by negligence.

We strongly recommend having travel insurance that covers any eventualities during participation in the activity or tour.

By accepting our terms and using our services, the customer acknowledges and accepts these responsibilities and obligations. These guidelines aim to ensure a safe and satisfactory experience for all our users.

9. Communications Related to the Reservation

By making a reservation, you agree to receive communication containing detailed information about the date, payment, destination, and other relevant data related to your reservation.

You are also willing to receive another communication a few days before the tour to confirm its realization.

Additionally, you agree to receive an email after your stay in the country. This email will contain an invitation to complete a feedback form about your experience.

We emphasize the importance of these communications to provide you with key information and improve our services. We appreciate your cooperation and attention to these communications.

10. Copyright

All content and elements that the user can access through the services offered by LET’S GO RD are protected by industrial and intellectual property rights, patents, trademarks, and copyrights of LET’S GO RD or third-party owners. Access to these contents or elements through LET’S GO RD’s services does not give the user the right to alter, modify, exploit, reproduce, distribute, publicly communicate, or obtain any other right corresponding to the affected right holder. The user agrees to use the contents and/or elements for personal use and needs, refraining from any commercial exploitation, whether direct or indirect.

The contractor of our services expressly authorizes LET’S GO RD to use photographs or videos taken by our staff during any of our tours, in which the contractor may appear. These images may be used on LET’S GO RD’s official platforms for promotional purposes of our products and excursions.

Any misuse, action, or behavior that infringes intellectual property rights, including copyright and database right, will be considered a violation of our rights and subject to the corresponding legal actions.

11. Translation to Other Languages

This document may be translated into other languages to provide convenience to our users. However, in case of any discrepancy between the translated version and the Spanish version, the Spanish text will prevail as the valid and binding version.

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